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Essential Wonders, Inc. BBB Business Review

About Us

Essential Wonders was founded in 1996, with a vision of supplying our customers with the finest specialty coffee and the dedication to offer personalized customer service.

Essential Wonders exclusive traditional coffee roasting facility is based in Akron, Ohio. Our coffee roasters have over 75 years combined experience in the specialty coffee and roasting industry. We have built a solid reputation for high quality, traditional European roasted coffee tailored to meet and exceed the expectations of the most critiqued coffee connoisseur.

In 2000 we started offering office coffee service, restaurant equipment, accessories and parts for our local customers. In 2005 we launched our website offering all of our products and services throughout the U.S.

At Essential Wonders our skilled roasters, knowledgeable sales team, and certified technical service representatives will provide you with a total shopping experience that will keep you coming back.

Our philosophy at Essential Wonders is simple…Provide coffee, products and service that makes you feel fabulous. Our Vice President Catherine Marie says, "If Your Coffee Tastes Spectacular, Then You Feel Spectacular."


Quality Coffee, Equipment And Supplies At The Best Price

This is what Essential Wonders offers every day, we only offer the most reliable brands at the lowest prices. We offer stellar customer service, a huge selection, and have trained sales associates to help you make the right buying decision.

Customer Service

"The customer is #1", were not just saying this, we live it. We make sure every customer is provided with the best customer service available, our sales associates have been trained on every product we carry and if you have a question then we have the answer. Our technicians our certified by every manufacture we carry and we offer free technical support on all parts and equipment for life. The best customer is a repeat customer, by offering outstanding product knowledge and fantastic customer service we will make a repeat customer out of you.

Price And Selection

We are one of the largest distributors in the Mid-West offering thousands of products to choose from and securing the lowest pricing with our manufacturers. This allows us to offer the largest selection and lowest prices to our customers, if you see lower price then let us know and we will do our best to price match it.


What Our Customers Our Saying

Dear E.W., I ran out of coffee on Saturday night so I placed an order online, as usual you shipped the coffee via 2 day delivery and it was on my doorstep on Tuesday.

Thanks for saving my life, Tim.


I called yesterday to get some information on a newco coffee maker, to my surprise your sales associate Tricia had more product knowledge than anybody I had already spoken to. The product knowledge you folks have there is fantastic and you made my buying experience so much easier.

Thank You, Ellen.


Dear Catherine Marie, I am so glad I found your website, I was looking for the perfect punch for my party last week when I came across your cappuccino punch recipe. What! I have never had a coffee beverage like that, it was a hit at my party, thanks for sharing your coffee recipes for everybody to try.

Thanks, Jenny


Dear Essential, I came across your website online searching for coffee beans, to my surprise I have been grinding my coffee beans incorrectly. After reading your article on how to grind coffee I have changed my grind and my coffee tastes so much better.

Thank you, Sean.


I called these guys because my coffee maker stopped working at our restaurant, they came out the same day and fixed my coffee maker.

Thanks for keeping us in business, Jessie.


Catherine Marie's coffee is the best! I haven't been to Europe for over 20 years and every time I have some of there coffee it brings back the best of memories.

Keeping it real, Lizzie.


To whom it may concern, my coffee maker is broken and out of warranty so I contacted the store where I bought it to see if they could help me. They refused to assist me in any manner, after many phone calls and many internet searches I came across your technical support department online. I called and spoke to Rich, I explained my situation, how the other retailer couldn't help and Rich told me not worry about it, we would work it out. After 20 minutes on the phone we diagnosed the coffee maker and Rich sold me the parts, he then told me to call him once the parts arrived so he could help me install them. I was already impressed with the level of service I was receiving and I told Rich no special treatment was needed, Rich explained to me that they offer technical support for free even if I didn't buy the coffee brewer from them. When I received the parts I called Rich again and he walked me through the installation process which only took about 10 minutes. I can't thank Rich enough or your company for offering such an outstanding level of customer service to me, you now have a customer for life.

Thank You, James Osborne.